What is buyer protection, how does it work?
We ensure each and every purchase is covered by our 4p's.
Your payment is protected by world pay and paypal after you have confirmed your item has arrived safely.
You may also have time to check your delivery for accuracy and are able to cancel any incorrectly delivered items before any payment are released to us.
Goodorient will ensure that we will ship and correctly deliver items to you within a specified time period.
Your payment details are never exposed to any third parties at any time.
Frequently Asked Questions
1Q: How far in advance should I order my product?
The total time required would be order processing time plus shipping time. All stock merchandise will be dispatched for shipment within 2-3 working days of receipt of order. Specially, we hand make every wedding and prom dress according customer's detail requests. It usually takes about 25 days to custom make. You will be notified via email of any back orders, or other delays in shipping your order.
We offer delivery via Registered International air parcel which takes up to 10-14 working days to receive your goods. We also offer Worldwide Express service which takes about 3 working days for you to receive your goods.
A rough estimate time for delivering to any major city in the world would be as below:
Stock Orders with Air Parcel Shipment: 12 to 17 working days
Stock Orders with Express Shipment: 5 to 6 working days
Alteration or wedding and prom dress Orders with Air Parcel Shipment: one month and a half
Alteration or wedding and prom dress Orders with Express Shipment: one month
2Q: Can I return or cancel the dress if I change my mind?
GoodOrient guarantees our product to be totally satisfied by you, and is very flexible on our return policy. However due to certain products that maybe customized to an individual's fitting, we will be unable to offer such perks to our customers.
We allow ALL BUT THE FOLLOWING products to be returnable/refundable:
- Custommade clothings.
- Personal name imprinted T-shirts
- discounted and bargain selection items
- items purchased over 45 working days
- items damaged by improper cleaning method
- Wholesale Orders (non-refundable, size-exchangable only)
If you want to cancel the order and your order has not yet shipped, we can cancel it for you. A 5% bank charge, and an additional 5% cancellation charge will be imposed to offset the charges of online payment gateways. However, we shall not be able to process a cancellation once your order has been shipped. So, please contact us at once when you change your mind. Thank you very much.
3Q: Can I order a dress in a different style/fabric/length?
Yes, we accept custom-made order for a wide variety of clothing. You can choose style/fabrics from all of clothings or fabrics that you can see from our website. Just inform us your detail requests.
4Q: Will my dress exactly match the color I see on your website?
While we have made every effort to display as accurately as possible the colors of our products that appear on the Site, the actual colors you see will depend on your monitor. We cannot guarantee that your monitor's display of any color will be accurate.
Tips for new customers
Most of the orders are free from any customs charges. But in case of any customs-related charges incurred, the charges will by paid by goodorient. To avoid delays in your delivery, please pay the tax fee first and use the receipt to get refund from goodorient later.
When placing your order, please confirm every detail such as color, size, quantity, etc. Make sure you provide the correct delivery address.
When your order has arrived, please examine the packaging for any defect or loss before signing for it. After signing for the order, please examine the items carefully.
Please save a copy of all emails history , our customer service will offer free service for the products tracking.