• I wanted to say a big \"thank you\" for the amazing dress for my daughter, it is stunning!
    Ioana , New Mexico[USA] - 17/Apr/2014

  • I received the slippers and I LOVE them! The quality and craftsmanship and comfort are beautiful!
    Simone, Arizona[USA] - 16/Apr/2014

  • Your Kungfu Suits are very beautiful, lovely material!
    Alden, ohio[USA] - 15/Apr/2014

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Customer Service

  Account Information

  • What are the benefits of creating an account online?

    Product Information

  • What types of products do you specialize in?
  • What is our company vision statement?
  • Can you send me a product catalog?
  • What is the quality of your products?
  • Can I see more colors for a specific item?
  • What are the measurements of a specific item?
  • How do I pick the right size?
  • Do you offer larger clothing sizes?
  • Do you have cleaning and ironing instructions?
  • Why are some products classed as 'assorted'?
  • How often is your website updated with new products?
  • How to maintain cheongsam?
  • The maintenance of the Fabric and clothes

    Payment Information

  • What payments do you accept?
  • How To Pay By Credit Card
  • How To Pay By Paypal
  • How To Pay By Western Union
  • How To Pay By Money Order
  • How to Pay By Wire Transfer

    Order Information

  • When will my order be shipped?
  • How long would it take to receive my items after placing order?
  • What about out-of-stock items?
  • Do you accept mail order?
  • Do you accept custom-made order?
  • Can I cancel my order?

    Shipping Information

  • What countries do you ship to?
  • How much do you charge for standard shipping?
  • How much does worldwide express service cost?
  • How to track my shipment?

    Custom Duty Information

  • Who pays for export custom duty?
  • Who pays for import custom duty?
  • How about the charges & exchange rates?

    Wrapping Service Information

  • Can I get my goods specially gift wrapped?

    Return Information

  • How do I exchange items?
  • What should I do if the goods received are damaged?
  • What products can be returned or refunded?
  • Can I have refund if I reject my package when it is delivered to me?
  • What is your address for returns or exchanges?
  • Who pays for shipping exchange or return items back to GoodOrient.com?
  • Can I get a refund?
  • Why do I have to pay a 5% bank charge, and a 5% re-stocking fee for refunds?

    Order Tracking

  • What happens after I place my order?
  • I haven't received any information about my order status. Is there a problem?
  • I still haven't received my package within the time you specified. What's wrong?
  • What happens in the event of lost packages?

    Gift Voucher Information

  • How to purchase Gift Vouchers?
  • How to send Gift Vouchers?
  • How to buy with Gift Vouchers?
  • How to redeem the Gift Vouchers?
  • What should I do if problems occur?

    Discount Coupon Information

  • What benefits do I get for discount coupon?
  • How to redeem the discount coupon?
  • Can I use more than one coupon at the same time?

    Security & Privacy

    Technical Support

  • I am having trouble ordering. What's wrong?
  • Why isn't my browser working?
  • Why is your site so slow?
  • Account Information Back to top


  • What are the benefits of creating an account online?

    By creating an account at our website, you will be entitled to the following benefits:
    Newsletter - If subscribed, you will be updated with the latest news on New Products Release, Promotional Discounts and more. You can always enable or disable the newsletter subscription feature at My Account.
    Permanent Cart - Once login, you can save your shopping cart same as a "Wish List." We will remember what you put in the cart, saving it until you are ready to purchase!
    Address Book - No need to retype all your address information for repeat orders. We can now even deliver your products to another address other than yours! This is perfect for sending birthday gifts direct to your friends.
    Order Progress - View the progress status of your current order at My Account.
    Order History - View your history of purchases at My Account that you have made with us.
    Redeem Coupons - You will be able to redeem Cash Coupons, % Coupons and Gift Vouchers.
    Products Reviews - Share your opinions on products with our other customers.
    Speedy Processing - Online orders will be received instantly for speedy processing.
  • Product Information Back to top


  • What types of products do you specialize in?

    We specialize in popular lifestyle products such as apparel, accessories and decorative home products from various exotic countries within Asia. Our products also make excellent unique gifts for friends or relatives. In a nutshell we specialize in high quality exotic Asian goods.

  • What is our company vision statement?

    Our company vision statement is to provide you with a unique taste of Asian goods to an unsurpassed quality standard. We aim to bridge the cultural ties by offering a "piece of Asia to your very own doorstep". From an extensive history of over 6,000 years we hope that our customers will enjoy to the utmost satisfaction the goods that we can ensure will ornate you with a touch of Asian class and elegance.

  • Can you send me a product catalog?

    If we tried to capture our enormous items on paper, it would be thousands of pages ... imagine getting that in the mail! And, it would need to be constantly updated as we add new products. Our customers overwhelmingly prefer our quick-and-easy online shopping experience.

  • Colors of our Products

    While we have made every effort to display as accurately as possible the colors of our products that appear on the Site, the actual colors you see will depend on your monitor. We cannot guarantee that your monitor's display of any color will be accurate.

  • What is the quality of your products?

    We make sure that every product we sell is individually handpicked to ensure the high standard of quality our customers expect of us. We also make sure to scout various markets for the best prices of individual products so as to pass on the savings to our customers.

  • Can I see more colors for a specific item?

    Most of our items show smaller insets of the same product in different colors for you to choose from. You can always exchange to other colors with the SAME SERIAL NO. for free if you don't like the color.

  • What are the measurements of a specific item?

    You can see the main size measurements of your item in the item page. However, since every clothing item is different, it is almost impossible to keep track of every distinct measurement of the item. You can always exchange an item with the SAME SERIAL NO. for free if it doesn't fit.

  • How do I pick the right size?

    Every clothing item comes with a standard US size chart. Simply pick your clothing size as you would if you were ordering from other clothing websites in America. The sizes you see in our size chart refers to actual body size measurements, and NOT clothes sizes.

  • Do you offer larger clothing sizes?

    For most of our range, we do. Our largest women size goes up to XL (US Size) and XXL (US Size) for men. However, if you couldn't find the sizes you need, we do offer customer-made service for some selected designs.

  • Do you have cleaning and ironing instructions?

    We usually offer recommended washing instructions in every clothing item page. If in doubt, the safest way is to delicately hand-wash your clothing items in cold water.

  • Why are some products classed as 'assorted'?

    Due to the handcrafted nature of certain products, no two items, although in the same category may look exactly the same in design. However, you can get a general idea what to expect by looking at our product pictures. Furthermore, since we hand pick each product individually, you can be sure that we will send you an item that you can be more than satisfied with not to mention their individual uniqueness.

  • How often is your website upload with new products?

    We try to update our website with new products almost constantly. You can keep up with our new products by visiting our site from time to time by checking out our Whats New sections available in every category. Or you may also subscribe to our newsletter and be updated to the arrival of any new products as well as be entertained by the stories and articles that we write concerning the orient.

  • The maintenance of the Fabric and clothes

    The maintenance of the clothes made of synthetic fiber and blending fabric
    Firstly, wash it in plain water. Then use the weak basic detergent with the water temperature under 40 degree centigrade. Dry it by hands gently instead of using washing machine. Straighten the clothes and hang it in cool and well-ventilated places. Don't expose it in the sun. The ironing temperature should not be high (the Fabric containing chlorofibre: under 70 degree centigrade; the Fabric containing acrylicfibre: under 100 degree centigrade.) If it is a bright-colored fabric, the ironing temperature should be lowered moderately. Don't use much force when ironing the clothes and keep the electric iron moving constantly. Pad is needed to prevent the fabric from softening. (The Fabric containing vinylon can't be ironed with water) Store it after drying and cooling.

    The maintenance of the clothes made of silk
    Wash the Fabric and clothes made of silk with neutral detergent. Wash it gently by hand instead of using the washing machine. Dry it in the cool places. Never expose it in the sun. When the clothes are dried practically, iron it with a white cloth pad. The ironing temperature can be a little high but don't squirt water on it in case that watermark will be left. Dry it before you store it. Don't put moth-ball in the light-colored bleached fabric for fear that it will make the fabric yellow.

    The maintenance of the clothes made of the cotton
    After washing the clothes with the weak basic detergent, rinse it in plain water. Don't brush it forcefully in case that it will pill. Don't expose it in the sun too long. The ironing temperature should not be high. You'd better put a white cloth pad on the clothes when ironing. Store it after drying and cooling.

    The maintenance of the clothes made of Wool fabric
    Wash it with neutral detergent in the lukewarm water. Don't soak it in the boiling water. Wash it by hands gently. Then dry it in the well-ventilated places. Put a wet pad under when ironing. The Fabric containing chemical fiber shouldn't be high-temperature ironed or ironed repeatedly. When you store it, please keep it dry and moth proof it. You'd better hang it up.

  • Payment Information Back to top
  • *What payments do you accept?

    Our website accepts most forms of US based payments. We accept credit cards, checks, money orders, Paypal as well as wire-transfers

  • *How To Pay By Credit Card

    We accept Visa, Mastercard, American Express, Diner's Club, JCB, Delta, Switch and Solo.

    Our online real-time payment gateway is provided by Worldpay, who is one of the leading online payment processing companies in the world. The transactions take place in a secure environment (SSL), and we are not informed of any of the card details. We only receive an ok/not ok message from WorldPay, indicating the final result of your transaction. These are highly secure, and governed by a 24/7 fraud and support team.

    When you use WorldPays features for making a payment, you will automatically get a account that you can use to later log in and review all payments made through WorldPay. You will also receive a confirmation email from WorldPay stating the approval of your card details and online purchase.

    For further information about WorldPay, please visit them at http://www.worldpay.com/.

  • *How To Pay By Money Order

    Please make your money order with the necessary amount (see your email invoice) payable to our US representative :

    Bank of China Beijing Branch
    No.2 ChaoYangMenNeiDaJie, DongCheng District, Beijing
    100010,China
    BKCH CN
    BJ 110
    Wutiantian 318151858706
    *Important: We need to receive your payment within 1 week of placing your order before we proceed to cancel your order. This is to allow your reserved stock to be made available for other customers' purchase.
  • *How To Pay By Western Union

    For the Western Union's customer,Please make your order with the necessary amount payable to us.Here the detail information :

    Receiver Information-Tiantian Wu/China

    Once you have made your payment to allow us to trace your deposits. Please offer us:
    MTCN code
    First and Last Name
    Amount
    Country
    *Important: We need to receive your payment within 24 hours of placing your order before we proceed to cancel your order. This is to allow your reserved stock to be made available for other customers' purchase.
  • *How To Pay By Paypal

    For Paypal.com users, simply login to your account and send money to accounts@goodorient.com. If your Paypal account is already sufficiently funded, you will not need to wait a few days for your payment to clear and order dispatch will be immediate.
    *Important: We need to receive your payment within 24 hours of placing your order before we proceed to cancel your order. This is to allow your reserved stock to be made available for other customers' purchase.
  • *How to Pay By Wire Transfer

    Here are the banking details to allow you to make a successful wire transfer. Please fax your deposit slip to 208-635-5341 (U.S. Fax). Once you have made your payment to allow us to trace your deposits. Please note that customers shall be responsible for bank charges incurred.

    Bank of China Beijing Branch:
    No.2 ChaoYangMenNeiDaJie, DongCheng District, Beijing
    100010,China
    BKCH CN
    BJ 110 Wutiantian 318151858706
    *Important: We need to receive your faxed deposit slip within 48 hours of placing your order before we assume your changed your mind and proceed to cancel your order.
    Attention:
    For wire transfers under $150, we need to receive exact order invoice value, please ensure that you incur all the bank charges when you make the transaction.
  • Order Information Back to top


  • When will my order be shipped?

    All stock merchandise will be dispatched for shipment within 2-3 working days of receipt of order. Please allow an additional 3-5 working days for custom-made or alteration service. You will be notified via email of any back orders, or other delays in shipping your order.We offer delivery via Registered International air parcel which takes up to 9-11 working days for you to receive your goods. We also offer Worldwide Express service which takes up to 3-5 working days for you to receive your goods.

  • How long would it take to receive my items after placing order?

    The total time required would be order processing time plus shipping time. A rough estimate for delivering to any major city in the world would be as below:

    Stock Orders with Air Parcel Shipment: ~ 11 to 14 working days
    Stock Orders with Express Shipment: ~5 to 8 working days
    Alteration or Custom-made Orders with Air Parcel Shipment: ~ 14 to 19 working days
    Alteration or Custom-made Orders with Express Shipment: ~ 8 to 13 working days

    NOTE:For request of urgent delivery, please specify when ordering and we might be able to shorten the lead time if condition permits.

  • What about out-of-stock items?

    We make every effort to keep a good stock of all the items on our site. Occasionally, a high-demand item may go out-of-stock. If we are out-of-stock of an item you ordered, we will notify you via email. You may cancel any unavailable merchandise or have a back-order entered at that time.

  • Do you accept mail order?

    Yes. If for some reasons, you do not feel comfortable of creating an account at our website regardless of the obvious benefits and speedy processing for online ordering, you now have the option to place a mail order to us. Just add item(s) to your shopping cart, then checkout with the mail order option without creating an account online.

  • Do you accept custom-made order?

    Yes, we accept custom-made order for a wide variety of clothing. Please click here for details.

  • Can I cancel my order?

    Customer satisfaction is important to all of us at Good Orient. We will ship your merchandise as quickly as possible. If your order has not yet shipped, we can cancel it for you. A 5% bank charge, and an additional 5% cancellation charge will be imposed to offset the charges of online payment gateways. However, we shall not be able to process a cancellation once your order has been shipped.

    Note: All special orders including custom-made and personal name imprinted items must be paid in full at time of order and may NOT be cancelled once we have ordered your merchandise.

  • Shipping Information Back to top


  • What countries do you ship to?

    We ship to virtually all major countries with most buyers come from USA, Canada, UK, Spain, Netherlands, Germany, Sweden, France, Australia, Japan, etc.

  • How much do you charge for standard shipping?

    Please Note: If your package weight exceeds 3kg, please contact our customer serviceand we will accurately provide you your shipping price.

    Weight (Kg) Postal air Rates (USD$)
    0.01-0.3 $7.70
    0.31-0.5 $11.00
    0.51-1.0 $19.80
    1.01-1.5 $28.60
    1.51-1.8 $38.50
    1.81-2.8 $44.00
    2.81-3.8 $55.00


  • How much do you charge for 7- Day premium air parcel?


    Weight (Kg) Postal air Rates (USD$)
    0.01-0.5 $23.00
    0.51-1.0 $29.00
    1.01-1.5 $35.00
    1.51-2.0 $42.00
    2.01-2.5 $49.00
    2.51-3.0 $55.00
    3.01-3.5 $62.00
    3.51-4.0 $68.00
    4.01-4.5 $75.00
    4.51-5.0 $82.00

  • How do you protect your goods during shipping?

    We pride ourselves in individually hand wrapping each and every item personally and depending on the material type of good will use the appropriate protective packing material to avoid any foreseeable transit miss-handling that may occur. We use bubble-wrap, foam peanuts, thick plastic and cardboard protective packaging for packaging. We also offer personalized gift wrapping (see gift wrapping section).

  • How much does worldwide express service cost?

    Based upon our discount rates received from cooperation courier companies we will use the following price matrix: -

    World-Wide Express Start Rate = US$25 per order
    Each Add. Rate: US$5 per 0.5KG

    World-Wide Express Cost Detail Referrence Form:

    Weight (Kg) Express Rates (USD$)
    0-0.5 $27.50
    0.51-1.0 $33.00
    1.01-1.5 $38.50
    1.51-2.0 $46.00
    2.01-2.5 $53.00
    2.51-3.0 $62.00
    3.01-3.5 $67.00
    3.51-4.0 $76.00
    4.0-4.5 $84.00
    4.51-5.0 $90.00



  • How to track my shipment?

    Once your order has been shipped, we will provide you a tracking number, please enter this tracking number at relevant site below to track your shipment:
    Air Parcel:http://www.usps.com/(USA); http://www.postoffice.com/(Rest of the World)
    EMS:http://www.usps.com/(USA); http://www.postoffice.com/(Rest of the World)
    UPS:http://www.ups.com/
    DHL:http://www.dhl.com/
    FedEx:http://www.fedex.com

  • Note:
    1. Air Parcel: En-route tracking service is not provided but delivery information only when your local post office dispatched the parcel. Please be patient as the delivery might take 10 or more working days for its arrival.
    2. EMS: En-route tracking information is available once the parcel arrives at destination country.
    3. UPS/DHL/FedEX: Full en-route tracking information available once we released the parcel.
  • Custom Duty Information Back  to top


  • Who pays for export custom duty?

    We will be responsible for all export custom duty on our side.

  • Who pays for import custom duty?

    Import custom duty is usually paid by the customer. However, by shopping at Good Orient, we will charge a 1.5% tax of the total order amount as an insurance fee for input custom duty. In the very rare case, if your package is held by customs and liable for import duty, Good Orient will be responsible for paying the import duty for you!

  • How about the charges & exchange rates?

    For customers who paid by credit card, please note that there may be very slight differences in your credit card statement with the total amount stated in your order invoice due to fluctuations in foreign exchange rates from the time your card is charged in US$ currency to the time our bank converts it into Hong Kong currency (HK$).
  • Wrapping Service Information Back  to top


  • Can I get my goods specially gift wrapped?

    We provide three kinds of wrapping service: $0 Standard Wrapping, $3 Gift-Paper Wrapping and $5 Gift-Box Wrapping.
    $0 Standard Wrapping: The item is carefully wrapped with combination of packaging materials such as bubble paper, Styrofoam and corrugated cardboard boxes to ensure its safety during delivery, while clothing items are wonderfully wrapped with rice paper.
    $3 Gift-Paper Wrapping: This is specially applied to non-clothing items. With a well-select gift card offered free of charge to carry your message if any, we will carefully wrap your specified item with beautiful paper and voile bowknot, or put it in a nice carton box. Your merchandise will then be packed in the way of our standard wrapping service.
    $5 Gift-Box Wrapping: This is specially applied to clothing items. A well-select gift card is offered free of charge to carry your message if any, we will carefully wrap your specified item in the elegant gift box with voile bowknots tied outside or in a beautiful gift bag. Your merchandise will then be packed in the way of our standard wrapping service.
  • Return Information Back  to top


  • How do I exchange items?

    The best way to arrange for an exchange is to contact our staff who will give you correct instructions pertaining to your particular order. Every exchange scenario can be different and there may be times when we can help you avoid unnecessary costs of sending your items back to us.

  • What should I do if the goods received are damaged?

    All products are carefully wrapped with utmost care to ensure a safe delivery to its destination. In case of damage during shipment, please file your damage claims to the delivering carrier immediately, and notify us within 72 hours of receipt of damaged merchandise by you.

  • What products can be returned or refunded?

    GoodOrient guarantees our product to be totally satisfied by you, and is very flexible on our return and refunds policy. However due to certain products that maybe customized to an individual's fitting, we will be unable to offer such perks to our customers.
    We allow ALL BUT THE FOLLOWING products to be returnable/refundable:

    - Custommade clothings.
    - Cut out fabrics
    - Personal name imprinted T-shirts
    - discounted and bargain selection items
    - items purchased over 45 working days
    - items damaged by improper cleaning method
    -Wholesale Orders (non-refundable, size-exchangable only)

    NOTE:All unauthorized, "freight to collect" or suface mail returns will be refused and no credit will be issued.

  • Can I have refund if I reject my package when it is delivered to me?

    If customers reject the package because of customs issue or other issues arouse at their side, we will not be responsible for arranging any refund towards the rejected package as we have fulfilled our obligation to complete and ship the orders to customers.

  • What is your address for returns or exchanges?

    We usually advice customer to contact our staff before sending items back to us, as there may be times when we can help you avoid unnecessary costs of sending your items back to us. We'll tell you the best way to handle your returns or exchanges and what you can expect from our end. In the event you have to send the items back to us, please contact our exchange department via this address:

    exchange_department@goodorient.com

  • Who pays for shipping exchange or return items back to GoodOrient.com?

    In a normal event, the customer will be responsible for shipping their items back to us, whereas we shall be responsible for re-shipping exchange items back to you. Thus, we suggest you make careful selections for clothing before you finalize your order. Please refer to the appropriate size chart information when ordering clothes. Our size charts follow US standards.

  • Can I get a refund?

    You will be eligible for a refund claim within 45 days from the date you placed your order. For refunds, we will issue you an immediate refund of the value of your returned goods minus a 10% re-stocking fee. This applies ONLY for items purchased at normal retail price. Discounted items or items purchased as part of a special promotion are NOT eligible for cash refunds, although we may be able to offer you store credits equivalent to the amount of the purchase price of your returned goods. These store credits can be redeemed as cash equivalents on your next purchase. For the best arrangement, please contact our staff to service your return request.

  • Why do I have to pay a 10% re-stocking fee for refunds? This is a store policy set by management. We need to charge a nominal fee in order to offset the cost of order processing.
  • Order Tracking Back to top
  • What happens after I place my order?

    Our ordering system immediately emails you a copy of your latest order once you've placed an order through our online order form. You will also receive another email from us in about 4-5 business days to inform you of the status of your order. Please ensure that you are using your correct email account to view your email copy(i.e. the same email address you specified when filling out our online order form).

  • I haven't received any information about order status. Is there a problem?

    You should have received an acknowledgement approximately the status of your order in about 4-5 business days after you had placed your order. This message will inform you whether your package has been dispatched or of available options in the rare event that your order cannot be processed. Please ensure that you are using the correct email account to view our acknowledgement email directed to you(i.e. the same email address you specified when filling out our online order form).

  • I still haven't received my package within the time you specified. What's wrong?

    We usually need 4-5 working days to process your order before it is shipped out. Once it's shipped, it will take another 7-10 working days for your package to arrive at its shipping address. Packages on express deliveries will take about 3-4 working days in shipping time to reach the recipient. In the rare event that the recipient faces unexpected delays in receiving our products, this could be due to a customs holdup. These holdups are usually temporary before the goods are re-released to the recipient. The holdups are part of random checks conducted by customs staff to ensure that packages originating from overseas do not contain harmful ammunitions or chemical products. Please allow a grace waiting period of about 1 week if there happen to be cases of such unusual delays. After which, you can always contact us again for help.

  • What happens in the event of lost packages?

    Although we offer 3 types of delivery methods, we would suggest delivery by UPS or 10-Day Registered Parcel to avoid disappointments. (See Shipping Information) In an effort to further your shopping experience with us, GoodOrient.com has decided to protect customers on any loss of packages sent to you via UPS or Registered Post. For registered postings, simply wait 3 months, so we can determine and confirm that the package has been lost, and we will reimburse you a full store credit up to the value of the product that you chose. For UPS deliveries, it may take up to 1 month to claim for reimbursements. We remain as always 100% dedicated to customer service.

    For those who selected 'unregistered' postings as a choice of delivery, GoodOrient.com CANNOT be held accountable for loss of packages caused by your local postal systems.
  • Gift Voucher Information Back to top
  • How to purchase Gift Vouchers?

    Gift Vouchers are purchased just like any other item in our store. You can pay for them using any of the store's standard payment methods. Once purchased and delivered, the value of the Gift Voucher will be added to your own Voucher Account. If you have funds in your Voucher Account, you will notice the Voucher Balance at your account, and it also provides a link to the Send Gift Voucher page where you can send the Gift Voucher to someone via email.

  • How to send Gift Vouchers?

    To send a Gift Voucher you need to go to your account and press the "SEND YOUR FRIEND" button located inside the Voucher Account box. This will link you to the Send Gift Voucher page, where you need to specify the followings: The name of the person you are sending the Gift Voucher to. The email address of the person you are sending the Gift Voucher to. The amount you want to send. (Note: You don't have to send the full amount that is available in your Voucher Account.) A short message which will appear in the email. Please ensure that you have entered all of the information correctly, although you will be given the opportunity to change this as much as you want before the email is actually sent.

  • How to buy with Gift Vouchers?

    If you have funds in your Voucher Account, you can use those funds to purchase other items in our store. At the checkout stage, an extra box Credits Available will appear. Ticking this box will apply those funds in your Voucher Account. Please note, you still have to select another payment method if there is not enough fund in your Voucher Account to cover the cost of your purchase. If you have more funds in your Voucher Account than the total cost of your purchase, the balance will be left in your Voucher Account for the future.

  • How to redeem the Gift Vouchers?

    If you receive a Gift Voucher by email it will contain details of who sent you the Gift Voucher, along with possibly a short message from your friend. The email will also contain the Gift Voucher Redemption Code. It is probably a good idea to save this email for future reference. You can now redeem the Gift Voucher in two ways:
    1. By clicking on the link contained within the email for this express purpose. This will take you to the store's Redeem Gift Voucher page. If you do not hold an account at our store, you will be requested to create an account, before the Gift Voucher is validated and placed in your Voucher Account ready for you to spend it on whatever you want.
    2. During the checkout process, on the same page that you select a payment method, there will be a Credit Available box to enter a Redeem Code. Enter the code here, and click the redeem button. The code will be validated and added to your Voucher Account. You can then use the amount to purchase any item from our store.


  • What should I do if problems occur?

    For any queries regarding the Gift Voucher System, please contact the store by email at webmaster@goodorient.com. Please make sure you give as much information as possible in the email.

  • Discount Coupon Information Back to top


  • What benefits do I get for discount coupon?

    Discount coupons are used to reward our highly valued customers and will be sent by email. We will issue discount coupons for free shipping, cash discount or percentage discount and will instruct you the validity period and benefit you are entitled to.

  • How to redeem the discount coupon?

    We will send you a coupon code by email and you can redeem it during checkout. Just enter the code at the Enter Redeem Code box provided, and click on the REDEEM button.

  • Can I use more than one coupon at the same time?

    Sorry, you can only use one coupon per order.
  • Security & Privacy Back to top
    Our online real-time payment gateway is provided by Worldpay, who is one of the leading online payment processing companies in the world. The transactions take place in a secure environment (SSL), and we are not informed of any of the card details. We only receive an ok/not ok message from WorldPay, indicating the final result of your transaction. These are highly secure, and governed by a 24/7 fraud and support team. Worldpay is Verisign endorsed.

    When you use WorldPay features for making a payment, you will automatically get a account that you can use to later log in and review all payments made through WorldPay. You will also receive a confirmation email from WorldPay stating the approval of your card details and online purchase.

    For further information about WorldPay, please visit them at http://www.worldpay.com/.
    We respect the privacy of our newsletter subscribers, customers, contacts, those who answer our surveys, and those who fill out our questionnaires. It is our policy:

    • 1. Third party use. To not sell, rent, or loan our subscriber or customer lists to third parties for e-mail marketing. While we sell advertising in our e-mail publications to other companies, we never allow third parties any other use of these subscriber lists.

    • 2. Cookies. To use cookies in a responsible manner to help our visitors, not snoop on them. We use cookies (1) to help rotate banner advertising, (2) to identify shoppers with their shopping carts, (3) to make it easy to order a second time, (4) to allow subscribers to store passwords in cookies if they desire, and (5) to give proper credit for sales made through links on our affiliates' sites. We do NOT collect or use information from cookies to develop a profile about our visitors or shoppers.

    • 3. Security. To store subscriber and password files with personal information in a secure manner. We store such files in areas not accessible to Web browsers, behind password protection, or off-line.

    • 4. Termination. To continue this policy beyond the termination of our company. If a majority portion of the assets of our company were to be acquired by another organization, that might include our subscriber and other lists, but only as part of a clear agreement binding that organization to abide by the spirit and letter of our privacy policy.

    If you have any concerns or questions about our privacy policy or information collected on our sites, please contact us

    Technical Support Back to top


  • I am having trouble ordering. What's wrong?

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  • Why isn't my browser working?

    Our server uses secure encryption. This requires an SSL compliant browser like Netscape Navigator 3.02 or later, or Microsoft Internet Explorer 3.02 or later.

  • Why is your site so slow?

    Our web store runs on very high bandwidth provided by www.he.net! If you experience slow transfers, the problem may only be temporary. If the problem persists, please feel free to contact us.


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    goodorient 9 score(Full marks for 10 score) total A score. 10The article reviews.